Elettrolaser’s sales network in Italy and abroad

Elettrolaser works to provide its customers with lasers that are always performing, reliable and simple to use, offering a complete service that starts from the initial consultancy - necessary to better understand the needs of each production reality - takes form in the machine customized configuration and supply and installation of the laser at the customer's site and then continues over time with the technical support and assistance service.

To offer our customers a 360° service, we count on a network of dealers spread all over the world, with offices in Italy, Europe, North and South America, Asia and North Africa.

This widespread presence gives us the opportunity to respond to the needs of our customers in a targeted way, guaranteeing rapid interventions in case of need and allowing us to reach even the most isolated realities such as, for example, the island of Vanuatu in the Pacific Ocean, in which we have installed a marking and cutting laser machine that has satisfied our customer at all.

The services of our resellers.

The presence of such a widespread and articulated network of dealers allows us to offer an efficient and personalized service to all our customers, guaranteeing continuous assistance over time, able to provide quick answers in case of need. Precisely for this reason, when the laser is installed at the customer's site, we also indicate the WhatsApp contact of the Elettrolaser representative dealer for his area, so that all future communications are simple and direct.

Here are some of the services that our resellers can offer to Elettrolaser customers all over the world:

  • Operator training: our technicians are available to customers to manage the training of personnel who will actually have to use the laser machines. The training, which usually takes a few hours, is offered contextually to the installation of the machinery and can be carried out both in presence and remotely, depending on the customer's preferences. Furthermore, should the need arise, Elettrolaser remains available over time to organize further training sessions, useful for training any newly hired personnel, or to show how to carry out new types of work, or to provide consultancy for the resolution of specific issues.
  • Assistance and technical support: our dealers are always available to provide support and assistance in the event of a malfunctioning of Elettrolaser machines, with the aim of solving any problematic situation as quickly as possible. Our assistance service is always available to provide remote support or, if necessary, to organize an intervention directly at the customer's site. In addition, laser machines equipped with 4.0 technology give our technicians the possibility of carrying out diagnostics and interventions even remotely, to provide an even more punctual and efficient service.
  • Supply of spare parts: in case of need, Elettrolaser dealers can directly supply customers with spare parts to replace damaged or malfunctioning components. This allows us to considerably reduce intervention times - because the supply of spare parts takes place directly, without the need to involve other intermediaries - and allows our customers to restart their business at normal pace in the shortest possible time.
  • Consultancy for the revamping of machinery and for the management of new types of processing: Elettrolaser wants to be a long-term partner for its customers, and to do so it provides consultancy capable of accompanying the growth of their business. For this reason, through our sales network, we are always available to customers to offer advice and propose new solutions capable of responding to their needs and accompanying the development of their business.

 

Do you want to know more about Elettrolaser services and find out which dealer is closest to you? Visit our website and contact us!

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